Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ):
We've compiled a list of frequently asked questions to help you find the information you need quickly and easily. If you have any further questions or concerns, please don't hesitate to contact our customer service team for assistance.
Q: What types of health products do you sell? A: We sell a variety of health products including vitamins, supplements, skincare products, and natural remedies.
Q: How long will it take to receive my order? A: We process all orders within two working days and estimate delivery to take between 2 to 7 working days from the date your order is shipped.
Q: Do you offer free shipping? A: Yes, we offer free shipping for all orders over R800. For orders under R800, a shipping fee of R60 will be added to the total order amount.
Q: Can I track my order? A: Yes, we provide a tracking number via email once your order has been dispatched. You can use this tracking number to track your order online.
Q: What is your returns policy? A: We offer a 14-day returns policy for items that are unused, unopened, and in their original packaging. Please see our Returns Policy page for more information.
Q: Can I exchange an item? A: Yes, you can exchange an item. Please follow the process outlined in our Returns Policy page.
Q: What should I do if I receive a damaged or defective item? A: Please contact our customer service team within 48 hours of receiving the item. We will arrange for a replacement to be sent to you as soon as possible.
Q: Do you offer international shipping? A: At this time, we only offer shipping within South Africa.
Q: What payment methods do you accept? A: We accept payment via credit card, debit card, and EFT (Electronic Funds Transfer).
Q: Is my personal information secure? A: Yes, we take your privacy and security seriously. We use secure servers and encryption to protect your personal information.
If you have any further questions or concerns, please don't hesitate to contact our customer service team for assistance.